To manage decentralized working teams requires a good process structure, regardless of the size of enterprise. This structure will be enriched by Reportheld. If you take care of the following factors of success you will optimize your field service management even more.
- Include the Team
Planning, organizing, check and edit are mostly spread on various employees, management, platforms and competences. Therefore, it is advisible to involve all participants in the entire process and to raise their awareness for the project. During this process it is helpful when the field service management works with a central platform, in the form of a software or application, to which all participants have access, and therefore, get the information they need. The more the inclusion takes place during the entire process of field service management, the higher is the efficiency of each work sequence.
- Focus on the task
Just as important as the entire process are the subordinated tasks. Each employee has to know exactly his work sequence and the tools needed. For the management this finds expression in organizing and supervising the field service, for the field worker in the on site tasks and for the office worker in the data evaluation and editing: All these fields require different competences, which the employees bring along. An ambitious field service management solution manages to package all this parts reasonably into one software, with no need for add ons. In this way, everyone is a clearly visible part of the entire process, but with a focus on his own function.
- Do not forget the most important!
Digital field service management solutions can cause a large number of workflow improvements in your company. Especially the office work gets much easier thanks to an intelligent network and centralization.But do not overlook the most important component between all the stationary advantages: the field service performance. If the field worker does not gain from the software, the best planning and coordinating application does not make sense. Furthermore, a helpful field service management application is geared to mobile requirements like offline functionality, GPS, individual reports, technical drawings and much more. The ease of operation and the support by the application have to be made possible, even in difficult work environments.